Trusted Partner

Workshop overview

Learn how to become more empathetic with your clients and enable them to identify new opportunities to maximise revenue. You’ll leave with a set of simple, evidence-based tools that will allow you to understand how they think, how they feel, and what their world is like.

virtual
2-90 min modules
in-person
half day
Understand your clients better
Capture and generate ideas
Open new revenue opportunities
contact us
Understand your clients better
Capture and generate ideas
Open new revenue opportunities
contact us

What you'll learn

You don’t just learn how to do it. You do it.

Learn how to use a rigorous framework for researching clients

Explore a new approach to preparing for a client meeting

Learn about prototyping ideas and identifying what’s valuable to clients

Apply behavioural economics to identify and mitigate risk

Discover ways to make client engagements more enjoyable and memorable


Identify endless opportunities by walking in your clients’ shoes

Apply insights from behavioural economics to understand the way clients make decisions.

Use ethnographers’ research techniques to learn what really motivates your clients.


Completely hands on

You’ll apply what you’ve learned in real situations, work with your colleagues to overcome real challenges and go away ready to take on your own.


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