In 2018, Facebook asked us to equip their Client Partners and Client Service Managers with the tools to engage their client’s with more empathy and to solve their problems with more creativity.
We joined forces with Facebook’s L&D team, tailoring two of our workshops for the task at hand. The goal was to give Client Partners a toolkit to understand their clients’ world at a deeper level so they could move from ‘service provider’ to ‘consultative partner’.
Facebook first incorporated the workshop into a three-month strengths-based learning program, delivered to senior Client Partners.
