Helping a communications giant be more engaging

How can the world’s biggest social network learn how to connect with clients better?

What we did

Ran Care workshops to show the importance of client empathy.

Ran Client-Centred Thinking workshops to apply creativity across client engagements.

Delivered in-person and virtual training to fit in with the teams’ busy schedules.


In 2018, Meta asked us to equip their Client Partners and Client Service Managers with the tools to engage their clients with more empathy and to solve their problems with more creativity.


We joined forces with Meta's L&D team, tailoring two of our workshops for the task at hand. The goal was to give Client Partners a toolkit to understand their clients world at a deeper level so they could move from ‘service provider’ to ‘consultative partner’.

Meta first incorporated the workshop into a three-month strengths-based learning program, delivered to senior Client Partners.

This program has since been iterated and rolled out to a wider group of client partners and managers across the EMEA region, as both a half-day and a full-day workshop, delivered in-person or virtually.

Browse more case studies

Embedding client-centricity at an innovation agency
view case study
Designing change across a global sales team
view case study
A new approach to sales for a global trendsetter
view case study