Client-centred Thinking

Workshop Overview

A hands-on workshop where you put yourself in your client’s shoes so you can find your best role in their world and collaborate for mutual growth:

1

Take a fresh look at your key stakeholders using an Empathy Map, to Understand the intersection between ‘what your client needs’ and ‘where you should help’.

2

Synthesise your thinking into an Anchor Question so all your conversations start with empathy and rigour, setting you up as a strategic partner.

3

Imagine the ‘death’ of your deal using a Pre Mortem, to identify and mitigate risks before they occur, protecting you, your deal and your client.

What you’ll learn

Leave with a 3-step methodology that allows you to truly understand your client and how you can help them across the entire buyer journey, driving the sale in a way that works for both of you.

These will act as a repeatable framework to engage every client with a balance of empathy and strategic rigour, maintaining commercial focus and control throughout.

The experience

Flexible

This workshop can be delivered in person from 4 hours to 2 days or virtually in shorter modules, typically, 3x 2.5 hours sessions.

Universal

Client-facing individuals and cross-functional teams looking to grow revenue through either existing or new clients and services.

Holistic

Through our Learner Portal, all participants can access workshop templates, videos, one-pagers, and live refresher sessions.

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Design your own programme

Like what we do but can’t find what you need? Tell us what you want, and we’ll put something together that feels just right.

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