


R/GA, Embedding client-centricity at an innovation agency
Embedding client-centricity at an innovation agency How do the best stay a step ahead of the competition? Situation With a history of creating iconic work for global brands, award-winning agency R/GA identified that the future of agency-customer relationships is in...
HAVAS MEDIA, Proving business impact at a global media agency
Proving business impact at a global media agency Demonstrating the real value media agencies bring to their clients. Solution True & North ran a Client-Centred Thinking Workshop to help the client-facing team see things from the client’s perspective. We Introduced...
Client-centred Thinking
Client-centred Thinking Workshop Overview A hands-on workshop where you put yourself in your client’s shoes so you can find your best role in their world and collaborate for mutual growth: 1 Take a fresh look at your key stakeholders using an Empathy Map, to...