GROUP M, Striking the balance between growth and culture

GROUP M, Striking the balance between growth and culture

Striking the balance between growth and culture How to do sales in a way that feels right for your people? Situation As the world’s leading media investment company, GroupM are on the front line of a new era of media strategy and innovation. In 2022, they asked us to...
OMD, Confidently advising clients to buy into the new

OMD, Confidently advising clients to buy into the new

Confidently advising clients to buy into the new Building client empathy into a marketing agency’s everyday Situation OMD is one of the largest marketing services companies in the world, providing brand and advertising services and advice to over 5,000 clients in over...
R/GA, Embedding client-centricity at an innovation agency

R/GA, Embedding client-centricity at an innovation agency

Embedding client-centricity at an innovation agency How do the best stay a step ahead of the competition? Situation With a history of creating iconic work for global brands, award-winning agency R/GA identified that the future of agency-customer relationships is in...
HAVAS MEDIA, Proving business impact at a global media agency

HAVAS MEDIA, Proving business impact at a global media agency

Proving business impact at a global media agency Demonstrating the real value media agencies bring to their clients. Solution True & North ran a Client-Centred Thinking Workshop to help the client-facing team see things from the client’s perspective. We Introduced...
Client-centred Thinking

Client-centred Thinking

Client-centred Thinking Workshop Overview A hands-on workshop where you put yourself in your client’s shoes so you can find your best role in their world and collaborate for mutual growth: 1 Take a fresh look at your key stakeholders using an Empathy Map, to...
True and North
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