OMD, Confidently advising clients to buy into the new
Confidently advising clients to buy into the new Building client empathy into a marketing agency’s everyday Situation OMD is one of the largest marketing services companies in the world, providing brand and advertising services and advice to over 5,000 clients in over...
R/GA, Embedding client-centricity at an innovation agency
Embedding client-centricity at an innovation agency How do the best stay a step ahead of the competition? Situation With a history of creating iconic work for global brands, award-winning agency R/GA identified that the future of agency-customer relationships is in...
HAVAS MEDIA, Proving business impact at a global media agency
Proving business impact at a global media agency Demonstrating the real value media agencies bring to their clients. Solution True & North ran a Client-Centred Thinking Workshop to help the client-facing team see things from the client’s perspective. We Introduced...